FAQs
Trouble Logging In?
If you’re having trouble accessing your Giftshire account, try these steps:
- Check Your Email and Password — Ensure both are entered correctly.
- Passwords are case-sensitive — Ensure Caps Lock is off.
Forgot your password?
- Enter your email address.
- Click “Forgot Password”.
- We will send a reset link to your inbox.
Still can't log in?
- Live Chat — We're here to assist.
- Email — customerservice@giftshire.com
- Call — +1 (909) 529-0347
We're here to help you get back into your account!
Our product previews shows exactly how your personalization will appear, including the style and placement. After customization, our quality control team carefully reviews each design to ensure top quality.
Need help?
- Live Chat — Available on our website.
- Email — Reach us at customerservice@giftshire.com.
- Call — at +1 (909) 529-0347.
We are here to make your experience smooth and easy!
We strive to deliver your orders quickly.
Delivery times vary depending on the product type and personalization process. The estimated delivery date is shown on the product page and at checkout.
Need help?
Feel free to reach out through live chat — We're happy to assist you!
If your item arrives damaged or doesn't match with your expectations, please review the guidelines to request a replacement or refund.
Our gift boxes are specially designed to fit each product individually. We package each item in its own box to ensure it arrives in safe and looks its best.
Image Requirements
Accepted File Types:
- .gif
- .jpg
- .jpeg
- .png
File Size:
- 25MB or smaller.
- Upload time varies by file size and internet upload speed. Larger files may take longer.
Quality Tips For Best Results
- Use high-resolution images. Check product description for recommended sizes.
- Avoid enlarging low-quality images with editing software.
- When scanning photos, use 300 dpi or higher resolution.
- Set your camera to the highest resolution for digital photos.
Image Use and Editing
- Your image will be printed exactly as uploaded.
- For the best results, edit your image to match the recommended size and aspect ratio.
Tips for Great Results
- Use high-quality, close-up images with bright colors for the best results.
Important Notes
- We cannot reproduce copyrighted images.
- We reserve the right to refuse offensive or inappropriate material.
Need more help? Contact us anytime!
We understand how important it is for your design to be just right!
- Proof Request — You can always request a proof of the digital version before the production process starts to see how your design will appear on the item. This allows your to confirm the layout and make any changes if necessary.
- File Review — Our quality control specialists review every file to check for clarity, quality, size and orientation. If adjustments are needed, we'll reach out to you before production.
- Customer Support — If you're unsure about your file, we're here to assist you.
Personalization is completely free! You only pay for the quality materials and craftsmanship that go into creating your unique item.
Only one promotion or discount code can be applied per order.
- To Apply a Promo Code — Enter the code in the "Promo Codes" field at the cart or Billing page.
- To Redeem a Gift Card — Enter your Giftshire gift card code during checkout.
Need help?
- Live Chat — Connect with us instantly.
- Email — customerservice@giftshire.com
- Call — at +1 (909) 529-0347
Our prices and transactions are in USD (US Dollars).
Yes, we accept debit cards as a payment method.
All payments are currently processed in U.S. Dollars (USD).
If you pay with a credit or debit card in a different currency, your bank will manage the exchange rate. For details on rates and fees, please contact your bank directly.
Yes! We accept all major credit cards and other electronic payment methods.
Yes! We accept corporate and bulk orders; the minimum bulk order quantity is 20 items. Order Personalized Gifts in Bulk .
Unfortunately, we do not offer international shipping at this time.
We validate all addresses with USPS to ensure your order or gifts arrive on time with accurate delivery.
Sometimes, our system may suggest a formatted version (like changing "California" to "CA").
If you address isn't accepted or the suggestion doesn’t match, we're here to assist you:
- Start a Live Chat — We'll help you to fix the issue instantly.
- Call Us — +1 (909) 529-0347.
We’re here to make sure your order gets where it needs to be delivered, hassle free!
Yes! You can upload your custom artwork or logo during the checkout process. If the upload option is not available or you're having trouble uploading your files, feel free to reach out:
- Live Chat — Send your files and our custom service team will help you to complete your order.
- Email — Please email your files to customerservice@giftshire.com. We'll keep you updated on the progress every step of the way!
- Call — +1 (909) 529-0347.
Unfortunately, we do not offer a gift message service at this time.
Yes, you can! However, please note that character limits vary depending on the design and item.
Some of our products can be customized with your own wording or saying, while others may not offer this option.
For details about specific product or custom design ideas, feel free to:
- Live Chat — Available on our website.
- Email — Reach us at customerservice@giftshire.com.
- Call — at +1 (909) 529-0347.
Once your order is confirmed, we'll send a confirmation email right to your inbox. If you haven’t seen it yet, try these quick steps:
- Check Your Spam/Junk Folder — The email might have been filtered.
- Mark as “Not Spam” — If you find the email, mark it as "Not Spam" to avoid future issues.
If you still can't find it, we're here to help!
- Live Chat — Chat with us instantly on our website.
- Email — Contact us at customerservice@giftshire.com.
- Call — Call us at +1 (909) 529-0347.
We’re ready to assist you anytime!
To avoid disappointment, we currently do not accept pre-orders for out-of-stock items. As soon as the product is restocked, it will be available for the sale on Giftshire.
AfterPay is only available for:
- Customers with a U.S. billing address.
- U.S.-issued Visa or Mastercard (credit or debit).
- A U.S. mobile phone number.
If you have an international billing address or phone number, AfterPay cannot be used. Additionally, AfterPay is not available for app purchases at this time.
Need more details?
- Live Chat — We're here to help.
- Email — customerservices@giftshire.com
- Call — +1 (909) 529-0347
We're sorry.
Due to shipping limitations, we are unable to deliver to specific areas right now.
If you have questions, feel free to reach out through live chat or call us at +1 (909) 529-0347.
For gift orders, our packing slips do not include pricing information.